U.S. Alert – Select USCIS Field Offices Expected to Implement InfoPass Changes

Select USCIS Field Offices Expected to Implement InfoPass Changes

New reports are circulating that as part of a new pilot program, select USCIS field offices are anticipated to roll out a new scheduling process for InfoPass appointments that will eliminate self-scheduling of InfoPass appointments online. Under the new pilot program, scheduling of InfoPass appointments for select USCIS local field offices will be coordinated by the USCIS National Customer Service Center. The stated purpose for this new program is to avoid InfoPass appointments being utilized for routine inquiries that can be resolved via the Customer Service Hotline. According to reports, USCIS plans to implement this new pilot program at five local USCIS field offices: Hartford, CT; El Paso, TX; Jacksonville, FL; Sacramento, CA; and San Francisco, CA.

Once the new pilot program is implemented, in order to schedule an InfoPass appointment at one of the above listed USCIS field offices, stakeholders will first need to contact the NCSC by phone (1-800-375-5283), speak to a Tier 1 officer, and request to schedule an InfoPass appointment. The call will then be escalated to a Tier 2 USCIS representative who will confirm that the issue is appropriate for an InfoPass appointment before scheduling the appointment.

USCIS has not yet publicly released information about this new pilot program on the USCIS website and the implementation date of the program at all five of the selected USCIS field offices is not yet confirmed. Our office will continue to monitor the rollout of this new initiative.